Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Order Cancellation Policy

As our rugs are handmade and made to order, production begins shortly after an order is placed.

Orders cannot be cancelled after 24 hours from the time of purchase, as materials may have been prepared and production may already be underway. If you wish to cancel your order, please contact us at support@nostalgicrugs.com within 24 hours of placing your order.

Although orders cannot be cancelled after this period, you are welcome to request a return within 30 days of receiving your item, subject to the eligibility conditions outlined below.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@nostalgicrugs.com.

If your return is accepted, we will provide return instructions. Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. Items sent back without first requesting a return will not be accepted.

You can contact us at support@nostalgicrugs.com if you have any questions about returns.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will review the issue and work to make it right.

If the return is due to our error, such as a damaged, defective, or incorrect item, we will cover the return shipping costs.

Handmade Variation Notice

Each rug is handmade, so slight variations in color, texture, and design may occur. Minor color differences may also appear due to screen settings and lighting. These natural variations are not necessarily considered defects.

If you are not fully satisfied due to a slight color variation, we may offer a partial refund and allow you to keep the rug, depending on the circumstances.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including custom or personalized products and other items excluded by applicable law.

We do not accept returns on sale items or gift cards, except where required by applicable law.

Exchanges

The fastest way to get the item you want is to request a return for your existing item, with return shipping paid by you where applicable. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it without providing a reason, subject to applicable consumer protection laws and exceptions.

Unless the item is damaged, defective, or incorrect, customers may be responsible for return shipping costs where permitted by law. Returned items must meet the applicable return conditions.

Important: The 14-day cooling-off period and other mandatory consumer rights take precedence over any conflicting provisions in this policy.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@nostalgicrugs.com.