Cancellation Policy
At Nostalgic Rugs, all rugs are handcrafted and made to order. Please review our cancellation policy carefully before placing an order.
Order Cancellations
You may cancel your order within 3 hours of purchase, provided that production has not yet started.
To request a cancellation, please contact us as soon as possible at:
📧 support@nostalgicrugs.com
Include your order number in your message.
Orders in Production
Once production has begun, cancellations are not accepted.
Because each rug is custom-made based on your selected:
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Size
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Colors
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Design
We are unable to cancel or modify orders after this stage.
Custom & Personalized Orders
All custom or personalized rugs are final sale once production starts and cannot be cancelled.
Requests to change size, color, or design after production begins will not be accepted.
Refunds for Cancelled Orders
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Orders cancelled within the allowed 3-hour window will receive a full refund
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Refunds are issued to the original payment method
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Refund processing time: 5–10 business days (bank processing times may vary)
Shipping & Delivery
We offer free shipping on all orders.
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No shipping charges apply
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Import-tax-free delivery is included
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Once an order has shipped, it cannot be cancelled
Contact Us
If you have any questions regarding cancellations, please contact us at:
📧 support@nostalgicrugs.com
🏠 Nostalgic Rugs