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Yes. Almost everything we make can be woven to your dimensions and palette, including round, runner and oversized pieces. Custom orders take about 4-6 weeks. Send us your measurements and a colour reference to start.

Yes. Our rugs are crafted using natural wool and non-toxic dyes without chemical-backed coatings. Wool is naturally stain-resistant and flame-resistant, making it a great choice for family homes. If a loop is accidentally pulled by a pet, simply trim it carefully with scissors rather than pulling it.

We highly recommend using one. A quality rug pad helps prevent slipping, protects your flooring, adds extra comfort underfoot, and extends the lifespan of your rug by reducing wear from daily foot traffic. It's especially beneficial on hardwood, tile, and other smooth surfaces.

Vacuum weekly on a low setting. Blot spills immediately with a dry cloth — press, don't rub. For anything that has set, use a professional rug cleaner. Avoid soaking the rug, bleach, and steam cleaning.

Yes, light shedding is normal during the first few weeks. These are loose fibers left from the finishing process and will gradually reduce with regular use. Vacuum gently using a suction-only setting (without a rotating beater bar), and shedding typically settles within about a month. It is a natural characteristic of quality wool rugs.